Terms and Conditions – Maria Shape

These Terms & Conditions (“Terms”) govern your use of the Maria Shape website (the “Site”) and any purchase you make through it. By accessing the Site or placing an order, you agree to these Terms.

If you do not agree, please do not use the Site.

1) About Maria Shape

This Site is operated by Maria Shape (“we”, “us”, “our”).

Legal entity name: [Maria Shape]
Registered address: UAE
Email: support@staging.maria-shape.com
Country: United Arab Emirates (UAE)
Currency: AED (United Arab Emirates Dirham)

2) Eligibility and account responsibility

You must be at least the legal age to make purchases in your country/region.

If you create an account, you are responsible for maintaining the confidentiality of your login details and all activity under your account. If you believe your account has been accessed without permission, contact us immediately.

3) Products, content, and availability

We aim to ensure product information (descriptions, sizing guidance, images, pricing) is accurate. However:

Product colors may vary by device/screen settings.
Measurements and fit notes are guidance and may vary slightly between styles.
Availability can change at any time, including after you add items to your cart.

We may update, modify, discontinue products, or limit quantities at our discretion.

4) Pricing, AED currency, and VAT

All prices are listed in AED unless stated otherwise.

Where applicable, UAE VAT will be handled in accordance with UAE requirements and may be included in the price or shown at checkout depending on your setup.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed and paid.

5) Payments

Payments are processed through third-party payment providers. We do not store full card details on our servers.

Your payment provider may conduct fraud prevention checks. If payment fails or is flagged, the order may be delayed, cancelled, or refunded.

6) Orders and acceptance

Placing an order is an offer to purchase. An order is considered accepted when we send you an order confirmation and/or a shipping confirmation.

We may refuse or cancel an order in situations including (but not limited to):

suspected fraud or unauthorized payment
incorrect pricing or product information errors
inventory issues or fulfilment limitations
abuse of returns or promotions
restrictions on shipping to your location

If we cancel an order after payment has been taken, you will be refunded to the original payment method.

7) Shipping and delivery

Shipping timelines shown at checkout are estimates, not guarantees. Delivery delays can occur due to courier issues, customs processes, weather, peak periods, or events outside our control.

Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect/incomplete address or repeated delivery failure, we may:

reship at the customer’s cost, or
issue a refund minus shipping/handling (where applicable), once returned to us.

For full details, refer to our Shipping Policy.

8) Returns, exchanges, and refunds

Returns and exchanges are governed by our Returns & Exchanges Policy, including:

eligibility requirements (unworn, unwashed, tags attached, hygiene liners intact)
return window (e.g., 14 days from delivery)
exclusions (e.g., final sale items, gift cards, hygiene-sensitive items)

We reserve the right to refuse returns that arrive worn, washed, damaged, or in a condition inconsistent with the policy.

Refunds are issued back to the original payment method after the returned item is received and inspected, unless otherwise required by law.

9) Promotions, discount codes, and gift cards

Discount codes and promotions may:

have expiry dates and exclusions
not be combinable unless stated
not be applied after an order is placed

We may change or end promotions at any time.

Gift cards (if offered) are non-refundable and cannot be exchanged for cash unless required by law.

10) User content (reviews, photos, submissions)

If you submit reviews, comments, images, or other content, you confirm that:

you own the rights to the content or have permission to share it
it is accurate and not misleading
it does not infringe on any third party rights

By submitting content to us (or permitting us to use it), you grant Maria Shape a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display the content for marketing and Site purposes. If you want content removed, contact us and we will review your request.

11) Intellectual property

All content on the Site—including logos, graphics, images, product names, designs, and text—is owned by Maria Shape or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any Site content without written permission.

12) Prohibited use

You agree not to:

attempt unauthorized access to the Site or its systems
disrupt or interfere with Site security or performance
use automated tools (bots/scrapers) to extract data or content without permission
submit false information, impersonate others, or misuse the Site unlawfully

We may restrict or terminate access if we believe these Terms have been violated.

13) Privacy and cookies

Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your information.

14) Disclaimer

To the maximum extent permitted by applicable law:

the Site and its content are provided “as is” and “as available”
we do not guarantee uninterrupted, secure, or error-free access
product performance and results (fit, wear, durability) may vary by individual usage and care

Nothing in these Terms limits rights you may have under applicable consumer protection laws.

15) Limitation of liability

To the fullest extent permitted by law, Maria Shape is not liable for any indirect, incidental, special, or consequential loss, including loss of profits, revenue, data, or business opportunity.

Where liability cannot be excluded, our liability will be limited to the amount you paid for the relevant product(s), unless a higher limitation is required by applicable law.

16) Indemnity

You agree to indemnify and hold Maria Shape harmless from claims, losses, liabilities, and expenses (including legal fees) arising from:

your breach of these Terms
misuse of the Site
infringement of any third-party rights through content you submit or actions you take

17) Force majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including courier disruptions, government actions, technical failures, natural disasters, or supply chain interruptions.

18) Governing law and jurisdiction (UAE)

These Terms are governed by the laws of the United Arab Emirates.

Any disputes will be subject to the exclusive jurisdiction of the competent courts of the UAE, in the Emirate of [Dubai / Abu Dhabi / Sharjah — choose one based on your legal entity’s registration], unless mandatory consumer laws require otherwise.

19) Changes to these Terms

We may update these Terms from time to time. Updates will be posted on this page and reflected in the “Last updated” date. Continued use of the Site after changes means you accept the updated Terms.

20) Contact

For questions about these Terms, contact:
support@staging.maria-shape.com