FAQ
ORDERS
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to help. Email us at support@staging.maria-shape.com with your order number as soon as possible. Once an order is packed or shipped, we can’t make changes.
I didn’t receive an order confirmation — what should I do?
First check your spam/junk folder. If it’s not there, email support@staging.maria-shape.com and we’ll confirm your order status.
Do you restock sold-out items?
Some styles return, others don’t. If you see a waitlist option, join it—restocks and new drops are announced there first.
SHIPPING
When will my order ship?
Orders are usually processed within 1–2 business days (excluding weekends and public holidays). During launches or peak periods, processing may take longer.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking details.
Do you ship internationally?
Yes, we ship to many countries. Available destinations and shipping rates are shown at checkout.
Sizing & Fit
How do I choose my size?
Use our Size Guide on each product page. If you’re between sizes, choose based on the fit you prefer:
- More sculpted/compressive fit: size down (if you’re not between sizes and the item is designed for compression)
- More comfort/less compression: size up
If you want personal sizing help, email support@staging.maria-shape.com with your height, usual size, and the style you’re considering.
Are your pieces squat-proof?
It depends on fabric and color. We design with coverage in mind, but fit and size matter. If squat-proof is critical for your purchase, message us and we’ll guide you to the best options.
Product Care
How should I wash Maria Shape pieces?
- Cold wash, gentle cycle
- Wash with similar colors
- Avoid fabric softener (it can affect performance fabric)
- Lay flat to dry
- Do not tumble dry or iron
Returns & Exchanges
What is your return policy?
You can request a return within 14 days of delivery for eligible items in unused condition with tags attached. Full policy is below.
Do you offer exchanges?
Yes, size exchanges are available depending on stock. If the item is sold out, we can offer store credit or a refund (subject to eligibility).
Support
How can I contact you?
Email: support@staging.maria-shape.com
Support hours: Mon–Fri, 10:00–18:00 GST
We typically respond within 24–48 hours.